M. Andrea Bergner
Actively seeking a key role with an organization in need of a qualified individual with success in demonstrating management skills that enhance productivity, improve operations, drive sustained business performance, and maximize revenue potential
Dynamic, success-driven and self-motivated professionalwith significant years of experience in providing an exceptional performance in all facets of management, store operations, sales, supervision, training, customer service and public relations. Proven ability to consistently develop people, and lead teams to achieve organizational objectives. Possess excellent interpersonal skills fit to a dynamic environment that ensures client satisfaction. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced environments
- Excellent Strategist - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.
- Effective communication skills - adept in public and customer relations, negotiations, diversity awareness, proven conflict management, and executive coaching and mentoring
- Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing solutions to meet a diversity of needs.
- Computer Skills – Knowledgeable of computer programs to include Adobe Dreamweaver CS4, Microsoft Office 2003 and 2007- Word, Excel, and PowerPoint. Familiar with social networking
Business Management, GPA: 4.0, Additional classes in Accounting, Inducted in Alpha Sigma Lambda National Honor Society- 2011, Dean's List
ROSEMONT COLLEGE Expected completion date: 2011
Paralegal Studies, Bachelor’s Degree Program KAPLAN UNIVERSITY
Criminal Justice Major, emphasis on juvenile offenders UNIVERSITY OF DELAWARE
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Store Manager: WATERFORD WEDGWOOD COMPANY STORE
St. Augustine, FL/ Sanatoga, PA
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1999-2009
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- Managed and directed daily store operations such as sales, marketing, staff supervision, finances and customer service
- Supervised and motivated a team to increase sales and ensure efficiency
- Maintained inventory accuracy above company standards
- Consistently achieved high audit reports
- Efficiently trained new managers in my store
- Analyzed sales figures and forecasted future sales volumes to maximize profits
- Served on liaison committee working with corporate office
- Developed and implemented local marketing strategy to build business
- Worked effectively within company policy guidelines while recognizing and addressing the unique qualities and needs of my particular location
- Provided high-end customer service to ensure customer satisfaction and retention
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Assistant Manager: CASUAL CORNER GROUP Jacksonville, FL
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Assistant Manager: MIKASA St. Augustine, FL
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